Samsung Conference Phone DS 24D User Guide

TABLE OF CONTENTS

ABOUT THIS BOOK ..........................................................1

THINGS YOU SHOULD KNOW ............................2–5

OUTSIDE CALLS

DS 24D

KEYSET USER GUIDE

Making an Outside Call ......................................................................6

Answering an Outside Call..................................................................6

Universal Answer ................................................................................6

Recall Dial Tone ..................................................................................7

Sending a Flash ..................................................................................7

Busy Line Queuing with Callback ......................................................7

Canceling Callback..............................................................................7

INTERCOM CALLS

SAMSUNG DS 616 SYSTEM

Calling Other Stations..........................................................................8

Answering Intercom Calls....................................................................8

Voice Announce Mode ........................................................................8

Auto Answer Mode ..............................................................................8

Busy Station Callback ........................................................................9

Busy Station Camp-on ........................................................................9

Calling Your System Operator ............................................................9

CALL PROCESSING

Holding Calls................................................................................10–11

Transferring Calls ........................................................................12–13

Transfer with Camp-On......................................................................12

Transfer to Voice Mail ........................................................................13

Call Waiting........................................................................................13

Conference Calls ..............................................................................13

Forwarding Calls..........................................................................14–16

Call Pickup ........................................................................................16

June 2002

Samsung Telecommunications America reserves the right without prior notice to revise infor-

mation in this guide for any reason. Samsung Telecommunications America also reserves the

right without prior notice to make changes in design or components of equipment as engi-

neering and manufacturing may warrant. Samsung Telecommunications America disclaims all

liabilities for damages arising from the erroneous interpretation or use of information presented

in this guide.

Personal Services .......................................................................47

Keyset User Features ..................................................................48–49

Interactive Displays .........................................................................49

PERSONAL SPEED DIAL NUMBERS ........50–51

ABOUT THIS BOOK

Your DS 24D keyset is the most visible part of your telephone system.

Please take the time to study this guide and to become familiar with the op-

eration of your keyset. Keep this guide handy. You may need to look up in-

structions for infrequently used features.

Learning to use your keyset correctly will make everyday telephone commu-

nications a breeze.

This book is written based on the factory default settings for the feature

access codes. Sometimes, due to programming requirements, these codes

may be changed. If you find that a feature code does not work as described

in this book, please contact your installation and service company to deter-

mine the correct code.

NOTE: DS 24D keysets are available only for Samsung DS 616 phone sys-

tems.

Your outside calls will light green on your keyset and red on other keysets.

You never lose sight of your calls while they are on hold. They stay right

where you put them and are identified with a green flashing light.

THINGS YOU SHOULD KNOW

Some simple rules to remember:

USER ORIENTATION

DS 24D telephones are called “keysets.” They contain buttons or “keys” that

are used to access or activate the many features of your office phone sys-

tem. The keys with paper designation strips are programmable keys. This

means they can be programmed for a specific function on your keyset and

that same button can be something different on another keyset. See the sys-

tem manager to get your most frequently used features assigned to your

programmable keys. When changes are made, be sure that your program-

mable keys are relabeled properly.

•

Any steady LED indicates the line or feature is in use.

A fast flashing green LED indicates a new call ringing in.

A slow flashing green or red LED indicates a call is on hold.

A slow flashing amber LED indicates a recall to your keyset.

SPEAKERPHONE

DS 24D keysets are speaker phones. Pressing the SPEAKER key will

answer or release a call on the speakerphone. Switching from the handset

to the speakerphone is easy. Simply press the SPEAKER key and hang up

the handset.

Lines from the telephone company are “C.O. lines.” Calls on these lines are

referred to as “outside calls.” Your system can have individual C.O. line keys

or lines may be assigned to groups. When they are in a group, you access

a line by dialing an access code or pressing a route button. For example, dial

9 or press a “LOCAL” key to get a local outside line. If Least Cost Routing is

used, pressing the “LCR” key will automatically select a preprogrammed

C.O. line according to what digits are dialed. Each line in the system is num-

bered, beginning with 701, then 702, 703, etc.

VOLUME CONTROLS

The DS 24D keyset uses the UP and DOWN keys to adjust the ringer volume

while the keyset is ringing, the speaker volume while the speakerphone is in

use and the handset volume while you are listening. These three levels will

be stored in memory until changed. If background music is turned on at your

keyset, the volume keys will also control the level of music. The volume of

pages heard through the speaker of a keyset can be adjusted during a page

announcement by using the volume keys. There are 16 levels for each vol-

ume setting, except Ring volume, Off-Hook volume, and Handset volume.

The are 8 levels for Ring volume, Off-Hook volume, and Handset volume.

The volume of Off-Hook ring is controlled by a user-programmable setting.

Direct Station Selection (DSS) keys are programmed to ring specific sta-

tions. You can press a DSS key instead of dialing the extension number. A

DSS key lights red when that station is busy (Busy Lamp Indication).

DS 24D keysets provide distinctive ring patterns:

•

Outside calls have a single ring tone repeated.

Internal calls have a double ring tone repeated.

Door phone calls and alarm/appointment reminders have a triple ring

tone repeated.

FEATURE ACCESS CODES

This user guide is written based on the default access code for using system

features. If the system numbering plan has been changed some of the

access codes may not be correct. Your installing company can inform you

of the correct codes.

CALL INDICATIONS

The keys on your phone have light emitting diodes (LEDs). These are tri-col-

ored LEDs that light green, red or amber (green and red together).

Intercom calls, also called internal calls, always appear on your CALL but-

tons. They will always light green. You can have up to eight CALL buttons,

but at least two are recommended.

Outside calls appear on individual line keys if they are assigned. When an

individual line is not assigned to its own key, it will appear on a CALL button.

DS 24D KEYSET

SYSTEM TONES

The system provides several tones to assist you. Some of these tones are

already familiar to you.

32 CHARACTER DISPLAY

Two lines with 16 characters each.

Intercom Dial Tone—A steady tone that indicates you can begin dialing.

DIAL TONE—CONTINUOS

CONTINUOUS

SOFT KEYS

Used to activate

features via the

display.

Ringback Tone—Indicates the station you dialed is ringing.

RINGBACK TONE—400 ms ON/200 ms OFF/400 ms ON/2000 ms OFF

CONTINUOUS

DS 24D

Scroll

Busy Tone—Indicates the station you dialed is busy.

BUSY TONE—350 ms ON/350 ms OFF

SCROLL KEY

Used to scroll

through displays.

CONTINUOUS

DND/No More Calls Tone—Fast busy tone indicates the station you

dialed is in the Do Not Disturb mode or cannot receive any more calls.

DND/NO MORE CALLS TONE—250 ms ON/250 ms OFF

ABC

JKL

DEF

FOR TEN SECONDS

SPEAKER

For handsfree

operation and

ringing.

GHI

MNO

WXYZ

Transfer/Conference Tone—Indicates your call is being held and you can

dial another party.

TRANSFER/CONF TONE—100 ms ON/100 ms OFF

PRS

TUV

CONTINUOUS

Confirmation Tone—Very short beeps followed by dial tone indicate you

have correctly set or canceled a system feature.

Volume

Transfer Redial

Hold

Speaker

CONFIRMATION TONE—100 ms ON/100 ms OFF

FOR ONE SECOND

TRANSFER KEY

REDIAL KEY

SPEAKER KEY

HOLD KEY

Error Tone—A continuous single level tone indicates you have done

something incorrectly. Try again.

ERROR TONE—CONTINUOUS

MICROPHONE

For handsfree operation.

8 PROGRAMMABLE KEYS WITH

TRI-COLORED LIGHTS

CONTINUOUS

Keys 1-3 (1-6) are automatically

assigned as Direct Trunk keys. Key

#8 is a message key, by default.

Although all 8 keys may be

programmed for any system

features/functions.

VOLUME CONTROL KEYS

Used to set independent

levels for handset, speaker,

background music, ring

and page volumes.

16 PROGRAMMABLE KEYS WITH

TRI-COLORED LIGHTS

Used to call stations directly, to indicate

busy conditions of other stations, for

One Touch dialing and many other

system features.

NOTE: If the Hot Keypad feature has been turned off, you must first lift the

handset or press the SPEAKER key before dialing.

OUTSIDE CALLS

RECALL DIAL TONE

MAKING AN OUTSIDE CALL

Press the NEW button to disconnect your existing call, wait for dial tone and

•

Lift the handset and press an idle outside line button, line group button

or dial a line access code to receive dial tone—OR—press an idle out-

side line button, line group button or dial a line access code to receive

dial tone through the speaker—OR—press SPEAKER, receive intercom

dial tone and dial a line access code.

then make a new call on the same line.

NOTE: If this button does not appear on your keyset, the FLASH key may

be programmed to recall dial tone.

SENDING A FLASH

•

Dial the telephone number.

Finish the call by replacing the handset or pressing the SPEAKER key.

While on an outside call, press the FLASH key to send a flash to the tele-

phone company. This is required for some custom calling features or CEN-

TREX use.

NOTE: You will receive No More Calls tone when you attempt to make a call

and there is no key available for that line.

•

If Least Cost Routing is enabled on your phone system, this button may

be labeled LCR or accessed by dialing an access code (usually 9).

If your system is programmed to require an authorization code before

making a call, dial ✱ plus a valid code before selecting a C.O. line.

If your system is programmed to require an account code before mak-

ing a call, press the ACCT button or dial 47 plus a valid code, press the

ACCT button again and then select a C.O. line.

BUSY LINE QUEUING WITH CALLBACK

If you receive a busy signal when you are selecting an outside line, this

means that the line or group of lines is busy.

•

Press the CBK key or dial 44. You will hear confirmation tone.

When the line becomes free, the system will call you back.

Lift the handset or press the SPEAKER key to answer, wait for dial tone

and dial the telephone number or speed dial number again.

For more information on authorization and account codes, see your system

administrator.

NOTES:

1. A callback will be canceled if not answered within 30 seconds. If you

have set a callback, your CBK key will light.

2. If the Hot Keypad feature has been turned off, you must first lift the hand-

set or press the SPEAKER key before dialing.

NOTE: If the Hot Keypad feature has been turned off, you must first lift the

handset or press the SPEAKER key before dialing.

ANSWERING AN OUTSIDE CALL

•

Lift the handset and you are automatically connected to the ringing call.

See Ring Preference under Customizing Your Keyset—OR—press the

SPEAKER key to automatically answer on the speakerphone.

CANCELING CALLBACK

A callback will be canceled if not answered within 30 seconds. If you have

set a callback, your CBK key will light.

NOTE: If a call is flashing at your keyset but not ringing, you must press the

flashing button to answer.

Your phone may have a maximum of five callbacks to lines and/or stations

set at a time. To cancel a callback:

•

Press the CBK key or dial 44. You will hear confirmation tone.

While you are listening to confirmation tone, press the HOLD key. This

will cancel the oldest set callback that you have set.

UNIVERSAL ANSWER

Outside lines may be programmed to ring a general alerting device. To

answer calls ringing this device, dial 67 or press the UA key. This device can

operate in the Day or Night mode.

NOTES:

1. If the hot keypad feature is turned off, you must first lift the handset or

press the SPEAKER key before dialing.

BUSY STATION CALLBACK

INTERCOM CALLS

When you call another station and receive a busy signal:

•

Press the CBK key or dial 44.

When the busy station becomes free, your keyset will ring.

Lift the handset or press SPEAKER to call the now idle station.

CALLING OTHER STATIONS

•

Dial the extension number or group number.

Wait for the party to answer. If you hear a brief tone burst instead of ring-

back tone, the station you called is set for Voice Announce or Auto

Answer. Begin speaking immediately after the tone.

NOTES:

1. A callback will be canceled if not answered within 30 seconds. If you

have set a callback, your CBK key will light.

2. If the Hot Keypad feature has been turned off, you must first lift the hand-

set or press the SPEAKER key before dialing.

•

Finish the call by replacing the handset or pressing the SPEAKER key.

NOTES:

1. If you have a DSS key assigned to an extension or station group, you

may press this key instead of dialing the number.

2. If the Hot Keypad feature has been turned off, you must first lift the hand-

set or press the SPEAKER key before you begin dialing.

BUSY STATION CAMP-ON

When you call another station and receive a busy signal but you do not want

to wait for a callback:

ANSWERING INTERCOM CALLS

•

Press the CAMP key or dial 45.

The called station will receive off-hook ring tone repeated every few sec-

onds and its first available CALL button will flash green to indicate your

call is waiting.

Wait for the called party to answer.

The called station must release its first call or place it on hold before

answering your camp-on.

•

When your keyset rings, simply lift the handset—OR—press the

SPEAKER key to be connected to the calling station.

•

Finish the call by replacing the handset or pressing the SPEAKER key.

•

See Ring Preference under Customizing Your Keyset.

VOICE ANNOUNCE MODE

(INTERCOM CALLS ONLY)

NOTES:

1. If you receive No More Calls tone, that station has no available key to

accept your call. Hang up or leave a message.

2. If the Hot Keypad feature has been turned off, you must first lift the hand-

set or press the SPEAKER key before dialing.

When another station calls you, your keyset will sound a brief attention tone

and you will hear the caller’s announcement.

•

Press SPEAKER to turn on the microphone and speak handsfree—

OR— lift the handset to reply.

To finish the call, replace the handset or press the SPEAKER key.

CALLING YOUR SYSTEM OPERATOR

•

Dial 0 to call your system operator or group of operators.

If you want to call a specific operator, dial that person’s extension num-

ber.

AUTO ANSWER MODE

(INTERCOM CALLS ONLY)

NOTE: If the Hot Keypad feature has been turned off, you must first lift the

handset or press the SPEAKER key before you begin dialing.

When another station calls you, your keyset will sound a brief attention tone

and then automatically answer the call.

•

Your microphone and speaker are turned on and you can speak hands-

free. For privacy, use the handset.

To finish the call, replace the handset or press the SPEAKER key.

•

If you do not answer this recall within a pre-programmed period of time,

it will go to the system operator.

CALL PROCESSING

CONSULTATION HOLD

SYSTEM HOLD

When you are talking on an outside line and it is necessary to consult with

another extension:

•

When you are connected to any call, press HOLD. The call will flash

green at your keyset. If this call appears on a line key at other keysets,

it will flash red at those keysets.

•

Press the TRANSFER key; you will receive transfer dial tone. Your call is

placed on transfer hold.

•

To take the caller off hold, press that key and the green flashing light will

go steady green again. Resume the conversation.

•

Dial the extension number.

Consult with the internal party.

Press TRANSFER to return to the outside party or hang up to transfer

NOTE: While on a call, pressing a line key, route key or flashing CALL but-

ton will automatically put your first call on hold and connect you to the new

call. See Automatic Hold under Customizing Your Keyset.

the call.

NOTE: Repeatedly pressing the TRANSFER key will toggle between the

outside party and internal extension.

EXCLUSIVE HOLD

To place an outside call on hold at your phone so that other users cannot get it:

RETRIEVING CALLS HELD AT

ANOTHER STATION

•

Press the HOLD button twice. The call will flash green on your keyset

and this line will show a steady red light on other keysets.

To retrieve the call, press the flashing green line button or press the

HOLD button a third time.

•

When a line is on hold and it appears on your keyset, press the line button

with the red flashing light.

NOTE: Intercom calls will always be placed on exclusive hold.

When a line is on hold and it does not appear on your keyset, dial 12 plus

the line number or the extension number of the station that placed the call

on hold.

REMOTE HOLD

When you wish to place a call on hold at another station. Press TRANSFER

and a dial the station number (or press the appropriate DSS key). Press the

HOLD key. This will place the call on system hold on an available CALL but-

ton or Line Key at the remote station and return you to dial tone.

NOTE: If the Hot Keypad feature has been turned off, you must first lift the

handset or press the SPEAKER key before you begin dialing.

CALL PARK

NOTES:

You can park an outside call in one of 10 “parking orbits”.

1. If the destination station does not have any free CALL buttons or line

keys you will hear No More Calls tone and must return to the other party

by pressing the TRANSFER key (or the RETURN soft key in the display).

2. Intercom calls cannot be remote held.

•

Press the PARK key and dial the orbit number required (0-9); the key

which the call was on will flash.

•

Press a dedicated PARK key which will also flash.

To have the call picked up by another station notify the station user of

the parking orbit number.

HOLD RECALL

If you leave a call on hold longer than the hold timer, it will recall your sta-

tion. The button that the call appears on will have a slow flashing amber light.

To pick up a parked call.

•

When your phone rings, lift the handset or press the SPEAKER key to

answer the recall.

•

Press the PARK key followed by the orbit number required or press the

flashing PARK key.

TRANSFER TO VOICE MAIL

TRANSFERRING CALLS

This feature is used to send a call directly to a voice mailbox. Your keyset

must have a correctly programmed VT key to accomplish this. To transfer a

call directly to a voice mailbox:

Transfer is used to send any call to another extension in one of two ways.

You can do a screened transfer by informing the other extension who is call-

ing or you can do a blind transfer without notification.

•

While on a call, press the VT key and dial the mailbox number.

Hang up when dialing is completed.

•

While on a call, press the TRANSFER key and dial an extension num-

ber or group number. Your call is automatically put on transfer hold. OR

Press a DSS key or station group key. Your call is automatically put on

transfer hold.

Hang up when you hear ringing (this is an unscreened or blind transfer).

Wait for the called party to answer and advise him/her of the call and

hang up. If the transfer is refused, you will be reconnected to the outside

line when the called station hangs up or you can press TRANSFER to

return to the outside party. If you wish to send the call to another exten-

sion without waiting for the first station to hang up, simply press anoth-

er DSS button. OR

CALL WAITING

If an outside call has been camped-on to your phone or another station has

camped-on to you:

•

Your keyset will ring and the call that is waiting for you (camped-on) will

flash green.

Press the flashing button to answer; your other call will go on hold auto-

matically if your station has the Automatic Hold feature set. If not, you

must press HOLD and then the flashing button. OR

Finish the first call and hang up; the waiting call will ring.

Lift the handset or press the SPEAKER key to answer.

Press the CALL button or C.O. line key to return to the outside party and

begin the transfer process again.

•

When you are transferring a call to a keyset set for Voice Announce or Auto

Answer, the transferred call will always ring.

NOTE: Intercom calls will not go on Automatic Hold.

CONFERENCE CALLS

NOTES:

1. After the inside party answers, you may alternate back and forth

between the parties by pressing the TRANSFER key.

You may conference up to five parties (you and four others) with a maximum

of 2 external parties (eg. outside lines or remote extensions) in any order.

2. If you receive No More Calls tone, that station has no key available to re-

ceive another call. Press TRANSFER to return to the other party.

3. You cannot transfer an Intercom call by pressing a DSS key. You must

press the TRANSFER key and dial the destination extension number.

•

While engaged in a conversation, press the CONF key and receive con-

ference tone.

Make another call, either intercom or outside, press the CONF key and

receive conference tone.

•

Make another call or press the CONF key to join all parties.

Repeat the last step until all parties are added.

TRANSFER WITH CAMP-ON

When you are transferring a call to another station and you receive a busy

signal, you may camp the call on to this station. Simply hang up when you

hear the busy signal. The called party will be alerted that a call is waiting for

them.

NOTE: When attempting to add another party to the conference and you are

not able to reach the desired person, hang up. Simply press the CONF key

again to return to your previous conversation.

To drop a party from your conference call:

NOTE: If you receive No More Calls tone, that station has no key available

to receive another call. Press TRANSFER to return to the outside caller.

•

Press CONF and dial the extension or line number that is to be dropped.

Press CONF again to reestablish the conference.

NOTE: To leave the conference, hang up. Control is passed to the next inter-

nal station. If there are no internal stations and you wish to leave outside

lines connected together in a trunk to trunk conference, press the CONF key

plus the CALL button that the call appears on or follow the instructions to

drop a party and use your extension number. When they hang up, the lines

will release automatically. Press CONF to rejoin a trunk to trunk conference.

FORWARD NO ANSWER

To forward calls to another station when you do not answer:

•

Dial 603 plus the extension or group number.

Receive confirmation tone and hang up.

FORWARDING CALLS

NOTE: If the Hot Keypad feature has been turned off, you must first lift the

handset or press the SPEAKER key before you begin dialing.

You may forward your calls to another station, group of stations or an exter-

nal telephone number. Program a destination for the type of forwarding you

want as detailed below. If you have FWD ALL, FWD BUSY and FWD NO

ANSWER keys, press one to turn that forward feature on. A steady red light

reminds you what forward condition is activated.

FORWARD BUSY/NO ANSWER

If you have both a Forward on Busy destination and a Forward No Answer

destination programmed, you may set both of these at the same time:

You can clear all call forward conditions set at your station by lifting the hand-

set and dialing 600.

•

Dial 604.

Receive confirmation tone and hang up.

FORWARD ALL CALLS

NOTE: If the Hot Keypad feature has been turned off, you must first lift the

handset or press the SPEAKER key before you begin dialing.

To forward all your calls under any condition to another station:

•

Dial 601 plus the extension or group number.

Receive confirmation tone and hang up.

FORWARD FOLLOW ME

When you want all calls to your extension forwarded to the extension where

you are now:

NOTES:

1. If the Hot Keypad feature has been turned off, you must first lift the hand-

set or press the SPEAKER key before you begin dialing.

2. The station that receives a Forwarded All call can transfer the call to the

forwarded station. This is useful when you are expecting an important

call but you do not wish to be disturbed by other calls.

3. When a station user places his/her keyset in Forward All mode and

he/she does not have a FORWARD ALL key, the TRANSFER key will

light to indicate Forward All has been set and calls to this station have

been transferred elsewhere.

•

Dial 605 plus your extension number.

Receive confirmation tone and hang up.

If you want a specific extension's calls forwarded to your phone (Remote Call

Forward):

•

Dial 605 plus the desired extension number.

Receive confirmation tone and hang up.

NOTE: If the Hot Keypad feature has been turned off, you must first lift the

handset or press the SPEAKER key before you begin dialing.

FORWARD BUSY

To forward calls to another station when you are on the phone:

FORWARD TO AN EXTERNAL NUMBER

•

Dial 602 plus the extension or group number.

Receive confirmation tone and hang up.

To forward outside calls to a number outside of your business, you must

have a FWD EXTERNAL button on your keyset.

NOTE: If the Hot Keypad feature has been turned off, you must first lift the

handset or press SPEAKER before you begin dialing.

•

While on-hook, press TRANSFER and then dial 102.

Dial 5.

Dial the outside line access code followed by the telephone number that

you want.

•

Press TRANSFER to store.

•

Press FWD EXTERNAL to turn the feature on and press it again to turn

the feature off.

DIALING FEATURES

NOTES:

1. External Call Forward will cancel all other call forwarding instructions.

2. If the Hot Keypad feature has been turned off, you must first lift the hand-

set or press the SPEAKER key before you begin dialing.

SPEED DIALING

You can dial a preprogrammed telephone number stored in the system-wide

speed dial list of numbers 500–799 or from your personal list of numbers

00–49:

CALL FORWARD OPTIONS

•

With the handset on-hook, press the SPD key or dial 16.

Dial the desired speed dial number.

The telephone number is automatically dialed for you.

A display keyset may review or change call forward options and destina-

tions. Call forward access can be done via the keypad or by accessing the

keyset display features. To review or change call forward options:

NOTE: If the Hot Keypad feature has been turned off, you must first lift the

handset or press the SPEAKER key before you begin dialing.

•

Press TRANSFER 102.

Dial 0-5 to select the forward type (e.g., 1) OR

Press UP or DOWN to select the forward type

Press the right soft key to move the cursor

Dial the destination number (e.g., 202) OR

Press UP or DOWN to select the destination

Press the right soft key to move the cursor

Dial 1 to set OR

PROGRAMMING PERSONAL SPEED

DIAL NUMBERS

•

You can program frequently dialed telephone numbers in a personal speed

dial list. A station may be assigned up to fifty numbers, 00–49. See your sys-

tem administrator to determine the amount assigned to your station.

•

Press UP or DOWN to select YES or NO

Press Transfer to store and exit

•

While on-hook, press TRANSFER and then dial 105.

Dial a speed dial number (00–49).

Dial a line or line group access code.

Dial the telephone number to be stored (24 digits maximum). It can in-

clude #, ✱, FLASH and PAUSE.

STATION CALL PICKUP

To pick up (answer) a call ringing at another station, lift the handset and dial

65 plus the extension number of the ringing phone.

•

Press TRANSFER to store the number.

NOTE: If the Hot Keypad feature has been turned off, you must first lift the

handset or press the SPEAKER key before you begin dialing.

NOTE: If the Hot Keypad feature has been

turned off, you must first lift the handset or

press the SPEAKER key before you begin

dialing.

GROUP CALL PICKUP

To pick up (answer) a call ringing in any pickup group, lift the handset and

dial 66 plus the desired group number 01–08 or press the flashing GROUP

PICKUP key if available.

For the purposes of programming speed dial

numbers, the programmable keys are

known as A, B, C, D, E and F and are

defined below.

DS 24D DEFAULT

PROGRAMMING

KEYS LAYOUT

NOTES:

1. A group pickup key can have an extender for a specific pickup group.

2. If the Hot Keypad feature has been turned off, you must first lift the hand-

set or press the SPEAKER key before dialing the access code.

•

The A key is not used.

The B key inserts a flash.

The C key inserts a pause.

The D key is used for pulse to tone con-

version. If your system uses rotary (or

pulse) dialing C.O. lines, pressing D while entering a speed dial number

causes all subsequent digits to be sent as DTMF tones.

The E key is used to hide digits. Display keyset users may want to hide

some speed dial numbers so that they will not show in the display. When

you are entering a telephone number, press E. All subsequent digits will

be hidden. Press E again to begin displaying digits.

The F key is used to enter a name. See Personal Speed Dial Names

under Display Features.

Use the HOLD key to clear a speed dial number.

2. The saved telephone number is stored in memory until you save anoth-

er number.

3. Redial does not apply to intercom calls.

•

CHAIN DIALING

You may manually dial additional digits following a speed dial number or

chain as many speed dial numbers together as required:

•

After the first speed number is dialed, press SPD again and dial anoth-

er speed number OR manually dial additional digits following a speed

dial number.

ONE TOUCH SPEED DIALING

You may assign any speed dial number to an already existing One Touch

Speed Dial button for quick and easy dialing of frequently used numbers.

AUTOMATIC REDIAL/RETRY

When you are making an outside call and you receive a busy signal, the sys-

tem can automatically redial the number for you. It will automatically redial at

a pre-programmed interval for up to 15 attempts.

•

While on-hook, press TRANSFER and then dial 107.

Press a One Touch Speed Dial button.

Dial the speed dial number (00–49 or 500–799) that you want assigned

to this button.

Press TRANSFER to store your selection.

•

When you hear a busy signal, press the RETRY button.

The system will reserve the line and automatically redial the same num-

ber for you. You will hear the call being made through the keyset speak-

er. The microphone is muted.

•

To call this telephone number, just press the One Touch Speed Dial button.

•

When the called party answers, you must pick up the handset or press

the SPEAKER key before you can begin speaking. You must answer

within 10 seconds.

NOTE: If the Hot Keypad feature has been turned off, you must first lift the

handset or press the SPEAKER key before you begin dialing.

LAST NUMBER REDIAL

NOTES:

To redial the last telephone number you dialed, press the LNR key or dial 19.

1. If you make another call, auto-redial is canceled.

2. To cancel a retry, lift and replace the handset.

NOTES:

1. If the Hot Keypad feature has been turned off, you must first lift the hand-

set or press the SPEAKER key before you begin dialing.

2. Redial does not apply to intercom calls.

PULSE TO TONE CHANGEOVER

When making an outside call on a dial pulse line, press #. All digits dialed

after the # with be sent as tones.

SAVE NUMBER WITH REDIAL

To save the number you just dialed for later use, press the SNR key before

hanging up.

To redial this saved number at any time, press the SNR key or dial 17. The

same line will be selected for you.

NOTES:

1. If the Hot Keypad feature has been turned off, you must first lift the hand-

set or press the SPEAKER key before you begin dialing.

MEET ME PAGE

PAGING AND MESSAGING

•

Lift the handset.

Press the Meet Me Page (MMPG) key or dial 54.

Dial the desired zone number.

After the attention tone, instruct the paged person to dial 56.

Press WAIT or TRANSFER.

Remain off-hook until the person dials 56 from any phone.

The paged person will be automatically connected with you.

MAKING AN INTERNAL PAGE

To make an announcement through the keyset speakers:

•

Lift the handset.

Press the PAGE key or dial 55.

Dial the desired zone number 1, 2, 3 or 4.

Dial 0 to page all internal zones.

After the attention tone, make your announcement.

CALL PARK AND PAGE

When you have an outside call for someone who is not at his/her desk, you

can park the call and page the requested party:

•

NOTE: If you have a dedicated page zone key, it is not necessary to press

PAGE and dial a zone number.

•

While in conversation, press the PARK button. The call is automatically

parked at your station.

Dial the desired page zone and announce “park” and your extension

number or line number. Hang up.

MAKING AN EXTERNAL PAGE

To make an announcement through the external paging speakers:

To retrieve a parked call from orbit:

•

Dial 10 plus the number that was announced. If you have a PARK key,

press it and dial the number that was announced.

You will be connected to the parked call.

•

Lift the handset.

Press the PAGE key or dial 55.

Dial the desired zone number 5.

After the attention tone, make your announcement.

•

NOTES:

1. If the parked call is not retrieved within a pre-programmed period of

time, it will recall your keyset and have a slow flashing amber light. You

cannot park and page intercom calls.

NOTE: If you have a dedicated page zone key, it is not necessary to press

PAGE and dial a zone number.

2. If the Hot Keypad feature has been turned off, you must first lift the hand-

set or press the SPEAKER key before you begin dialing.

ALL PAGE

To page all designated keysets and external speakers at the same time:

SETTING A MESSAGE INDICATION

•

Lift the handset.

When you are calling another station and no one answers or you receive a

busy signal, you can leave a message indication:

Press the PAGE key or dial 55.

Dial ✱ or press the ALL PAGE key.

After the attention tone, make your announcement.

•

Press the MESSAGE key or dial 43 and receive confirmation tone.

Hang up. The MESSAGE key on the called station will light. Standard

telephones receive special dial tone as a message indication.

NOTE: The LED on the ALL PAGE key will only light when an All Page is in

progress.

NOTES:

1. A station can have up to five message indications.

2. If the Hot Keypad feature has been turned off, you must first lift the hand-

set or press the SPEAKER key before you begin dialing.

CANCELING MESSAGES

CONVENIENCE FEATURES

To cancel a message indication that you left at another station, dial 42 plus

the extension number of the station at which you left a message.

DO NOT DISTURB

To cancel all message indications left at your keyset, dial 42 plus your exten-

sion. Your MESSAGE light will go out.

Use this feature when you want to block calls to your keyset.

NOTE: If the Hot Keypad feature has been turned off, you must first lift the

handset or press the SPEAKER key before you begin dialing.

•

While on-hook, press the DND key or dial 401. The DND key lights

steady red to remind you of this mode.

To cancel DND, press the DND key again or dial 400. The DND light

turns off. You can make calls while in the DND mode.

RETURNING MESSAGES

•

Press the MESSAGE key or dial 43. The first station that left a message

will be called automatically. If that station does not answer, your MES-

SAGE light will stay on.

NOTES:

1. If the Hot Keypad feature has been turned off, you must first lift the hand-

set or press the SPEAKER key.

2. If you place your keyset in DND mode and you do not have a DND key,

your KEYSET STATUS INDICATOR will flash to indicate DND status.

•

Repeat until all messages have been returned in the order received.

Your MESSAGE light will turn off when all messages have been re-

turned.

ONE TIME DND

NOTES:

1. Display keyset users can view message indications and return them in

any order. See Viewing Message Indications under Display Features.

2. If the Hot Keypad feature has been turned off, you must first lift the hand-

set or press the SPEAKER key before you begin dialing.

3. If a message has been left at your keyset by a keyset in Auto Answer,

you must manually cancel the message after it has been returned.

If you are on a call and you do not wish to be interrupted while on that call,

you can press the DND key and place your station in Do Not Disturb. When

you hang up at the end of the call, DND will be automatically canceled and

your keyset will be able to receive new calls. This feature requires a DND

key.

MUTE

PROGRAMMED MESSAGES

You can mute the handset transmitter or the microphone during any conver-

sation:

When you will be away from your phone for any length of time, you can leave

a programmed station message. Display stations calling you will see this

message and be informed of your status or follow your instructions.

•

Press the MUTE key. It will light red.

To resume speaking, press the MUTE button again. The light turns off.

•

Dial 48 plus any of the message codes (01–30) listed on the back of this

user guide.

To cancel any of these messages dial 48 plus 00.

BACKGROUND MUSIC

When a music source is supplied, you may listen to music through the

speaker in your keyset:

NOTE: If the Hot Keypad feature has been turned off, you must first lift the

handset or press the SPEAKER key.

•

While on-hook, press the HOLD button to hear music.

Press the HOLD button again to turn music off.

You can have multiple programmed message keys and each one can have

a different message code:

You can set the level of background music by using the VOLUME keys while

listening to the music. This does not affect the speakerphone level.

•

Press any programmed message to set the message. Press the key

again to turn off.

Pressing another programmed message button will turn the previous

one off and set a new programmed message.

APPOINTMENT REMINDER/ALARM

CLOCK

CALLING THE DOOR PHONE/ROOM

MONITOR

This feature works like an alarm clock. Use it to remind yourself of an ap-

pointment later in the day (TODAY ONLY) or as a daily reminder every day

(DAILY). You can set up to three alarms. Each one can be either a TODAY

ONLY or a DAILY alarm.

You may call the door phone and listen to what may be happening outside

or in another room.

•

Dial the extension number of the door phone.

You will be connected to the door phone and you can listen or have a

conversation.

When the alarm rings, you will hear three short rings repeated three times.

Lift the handset to answer the alarm. If you do not, the alarm will alert you

two more times at five minute intervals.

•

If an electric door lock release is installed, dial 13 to unlock the door.

NOTE: If the Hot Keypad feature has been turned off, you must first lift the

To set alarms:

handset or press the SPEAKER key.

•

Press TRANSFER and then dial 112.

Dial the alarm number 1 or 2.

Dial the time at which you want the alarm to sound. Enter the time as

HHMM (hours and minutes) using the 24 hour clock.

Dial 0 (NOT SET), 1 (TODAY ONLY) or 2 (DAILY) to select the alarm type.

Press TRANSFER to save.

EXECUTIVE/SECRETARY HOT LINE

If programmed, an executive and a secretary can have a hot line between

them. When the executive station is in the DND mode, all of its calls will ring

the secretary station.

•

Either person can press the BOSS key to make a voice call to the other

station.

Using the hot line will override DND at the other station. This key will

light red when the other station is in use.

Repeat for each alarm if needed.

To cancel individual alarms:

•

Press TRANSFER and then dial 112.

Dial alarm number 1, or 2.

Press the HOLD key.

To transfer a call to a Boss in DND:

•

Press the TRANSFER key followed by the BOSS key.

Wait for the BOSS to answer to announce the call and hang up to com-

plete the transfer OR

NOTE: Display keysets can show a reminder message. See Alarm Remind-

er Messages under Display Features.

•

Hang up to complete a blind transfer after pressing the BOSS key.

ANSWERING THE DOOR PHONE

GROUP LISTENING

When you are programmed to receive calls from a door phone:

When you are engaged on a call and you are using the handset, you may

•

You will receive three short rings repeated.

Lift the handset or press the SPEAKER key. You are connected to the

door phone.

want other people to hear the distant party’s voice over the speaker:

•

Press the LISTEN key to turn on the speaker. The microphone is not in

•

If an electric door lock release is installed, dial 13 to unlock the door.

use, so the distant party does not hear other parties present in your of-

fice.

•

Press LISTEN again to turn the speaker off and resume private conver-

sation.

Repeat if necessary.

NOTE: Depending on speaker volume and the acoustics of your office, it

may be advisable to turn the group listening feature off before hanging up.

This will eliminate a momentary squeal.

When you receive an off-hook voice announcement, if you are using the

handset, you will hear the announcement in the handset receiver. If you are

using the speakerphone, you will hear the announcement over the keyset

speaker. In both cases, you can continue to speak to the original party.

ACCOUNT CODES

•

Press the flashing CALL button on your keyset. This will place the origi-

nal party on hold and allow you to talk to the announcing party.

To return to your first party, press the key corresponding to your original

call. This will disconnect the OHVA call.

When equipped with optional equipment, your system will allow calls to be

charged to a specific account:

•

During any outside C.O. call, press the account (ACCT) key.

Enter the account code (maximum 12 characters including ✱ and #).

Press the ACCT key again. Your conversation will not be interrupted.

OHVA BLOCK

Your keyset can be programmed with an OHVA Block (BLOCK) key. Press-

ing this key will prevent anyone from making an OHVA to you until you press

the button again and cancel the blocking.

NOTE: If you make an error before you complete the account code, press

the ACCT key twice and redial the correct code. Only the last account code

dialed will be printed.

OHVA REJECT

LOCKING YOUR KEYSET

Your keyset can be programmed with an OHVA Reject (REJECT) key. Press-

ing this key while receiving an OHVA call will disconnect the voice announc-

ing party and return you to your original call.

You can lock your keyset to control misuse of your phone while you are

away. You can unlock it when you return. Your default station passcode is

1234.

IN GROUP/OUT OF GROUP

•

While on-hook, press TRANSFER and then dial 100.

Dial your four digit station passcode.

Dial 1 to locking outgoing, 2 for locked all calls, or 0 to unlock.

Press TRANSFER to store your selection.

If your keyset is assigned to a station ring group, you can remove your key-

set from the group and then put it back in. While you are out of the group,

you can receive calls to your extension number but not calls to the group

number. If you have an IN/OUT key:

OFF-HOOK VOICE ANNOUNCE

•

Press the IN/OUT key. It will light red when your keyset is in the group.

Press the IN/OUT key again to exit the group and turn the light off. Re-

peat as necessary.

Keysets may receive a voice announcement while on another call. The call-

ing station must have an OHVA key. When you are in DND, you cannot

receive OHVA calls. The OHVA feature will work with intercom and trans-

ferred calls.

If you do not have an IN/OUT key:

•

Dial 53 plus the group number plus 0 to exit the group or 1 to enter the

group. Repeat as necessary.

To make an off-hook voice announcement:

•

Dial the extension number or press the DSS key.

When you receive a busy signal, press the OHVA key.

After the attention tone, begin speaking.

NOTE: If the Hot Keypad feature has been turned off, you must first lift the

handset or press SPEAKER key.

Finish the call by replacing the handset or pressing the SPEAKER key.

The IN/OUT key can include an extender to indicate the specific group that

this key will affect. This means that if you are in multiple groups, you can de-

cide for which groups you will receive calls.

NOTES:

1. When you are voice announcing to a station close to you, use the hand-

set to avoid an echo effect.

2. You cannot off-hook voice announce to single line telephones.

•

Press TRANSFER to store your selection.

CUSTOMIZING YOUR KEYSET

NOTE: Intercom calls can be automatically put on hold by pressing

TRANSFER.

SELECT RING TONE

HEADSET OPERATION

Each keyset user can select any one of eight ring frequencies:

Keyset users can switch between headset mode and handset mode. When

•

While on-hook, press TRANSFER and then dial 111.

Dial 1–8 or press the UP and DOWN keys to hear each tone.

When you hear the tone that you prefer, press TRANSFER to save it.

using headset mode, press the SPEAKER key to answer and release calls.

•

With the handset on-hook, press TRANSFER and then dial 110.

Dial 21 to use the headset or 20 to use the handset.

Press TRANSFER to store your selection.

CHANGE YOUR PASSCODE

Your keyset may be equipped with a Headset mode key. If it is so equipped

pressing this key while the light is out will cause the keyset to enter headset

mode and the light will illuminate to indicate this. Pressing the key while the

light is lit will cause the keyset to return to handset mode and the light will

go out.

From the factory, your station passcode is 1234. You can change your sta-

tion passcode whenever you desire.

•

While on-hook, press TRANSFER and then dial 101.

Dial your old passcode.

Dial a new passcode (must be four characters). You can use 0–9.

Redial the new passcode to verify. If successful, you will hear two beeps.

Four beeps indicate an incorrect code. Reenter the code again.

Press TRANSFER to store the new passcode.

HOT KEYPAD

On your phone system your keyset’s keypad can be made “live” or “hot” so

that it is not necessary to lift the handset or press the SPEAKER key before

you begin dialing. Calls can be made and features activated by simply dial-

ing the C.O. line number, trunk group access code, intercom number or fea-

ture access code. To activate this feature:

•

SET ANSWER MODE

You can receive internal calls in one of three modes (see Answering Intercom

Calls under Intercom Calls for descriptions):

•

With the handset on-hook, press TRANSFER and then dial 110.

Dial 31 to turn the Hot Keypad on or 30 to turn it off.

Press TRANSFER to store your selection.

•

While on-hook, press TRANSFER and then dial 103.

Dial 0 for Ringing, 1 for Auto Answer or 2 for Voice Announce.

Press TRANSFER to store your selection.

KEY CONFIRMATION TONE

NOTE: When your keyset is programmed for Auto Answer and you have For-

ward No Answer (FNA) turned on, you must answer screened transfers by

pressing the SPEAKER key before your FNA timer expires or the call will for-

ward.

You can hear a short beep (confirmation tone) each time you press a button

on the dial pad. This tone can be turned on or off.

•

While on-hook, press TRANSFER and then dial 110.

Dial 40 to turn tones off or 41 to turn tones on.

Press TRANSFER to store your selection.

AUTOMATIC HOLD

While on an outside call, pressing a line key, route key or a flashing CALL

button will automatically put your call on hold and connect you to the next

call. This feature can be turned on or off at your keyset.

•

With the handset on-hook, press TRANSFER and then dial 110.

Dial 01 to turn Automatic Hold on or 00 to turn it off.

REJOINING A PAGE

DISPLAY FEATURES

This feature allows you to hear the remaining portion of an ongoing internal

page after you return your keyset to idle. To enable this feature:

INTERACTIVE DISPLAY KEYS

•

With the handset on-hook, press TRANSFER and then dial 110.

Dial 51 to turn this feature on or 50 to turn it off.

Press TRANSFER to store your selection.

The three keys below the display are substitutes for dedicated feature keys

and access codes. Pressing one of these keys has the same effect as press-

ing a programmable key. These keys are called soft keys as their functions

are not fixed. They change to present you with the best options for that call

condition. The use of soft keys allows the programmable keys to be used for

more DSS and speed dial keys.

RING PREFERENCE

This feature automatically answers ringing calls when you lift the handset or

press the SPEAKER key. This method will always answer calls in the order

they arrived at your keyset. When you turn ring preference off, you must

press the flashing button to answer a call, allowing you to answer calls in the

order you choose.

The SCROLL key is used to display options available to the user at a partic-

ular time or during a specific procedure. Press this key once while in the idle

state to view the three main categories available.

• With the handset on-hook, press TRANSFER and then dial 110.

• Dial 61 to turn ring preference on or 60 to turn it off.

• Press TRANSFER to store your selection.

201: STN NAME

CALL OTHER ANS

ANSWER: Guides you through the options to answer calls.

OTHER: Guides you through features other than making or answering calls.

CALL: Guides you through the options to make a call.

Select one of the main categories: CALL, OTHER or ANS (ANSWER). Press

the SCROLL key to display additional options available under each of the

three main categories. The symbol ➡ displayed as the last character on the

lower line of the display indicates that there are additional options. Press the

SCROLL key to display these additional options.

User instructions will be displayed in lower case letters. Options assigned to

soft keys will be in upper case letters.

DIRECTORY INFORMATION

An 11 character directory name can be assigned to each extension number.

Display keyset users can view the name of the called or calling station before

answering.

Each outside line can have an 11 character directory name. Incoming calls

can be easily identified and answered with different greetings.

Outside and internal calls ringing to a station group will display [CALL FOR

xxx] where xxx is the station group number. This allows you to answer calls

directed to you differently than calls directed to your group.

DIAL BY DIRECTORY

AUTO TIMER

Each station or speed dial number can have an associated directory name.

A station or speed dial number can be selected by scrolling alphabetically

through a directory name list. This on-line “phone book” allows the user to

look up and dial any station or speed dial number in seconds.

Display keyset users may have the timer automatically start when they

answer incoming calls or after a short delay on an outgoing call.

•

With the handset on-hook, press TRANSFER and then dial 110.

Dial 11 to turn the auto timer on or 10 to turn it off.

Press TRANSFER to store your selection.

•

Press the DIR key (DIRECTORY).

Select the directory you wish to use: PERS (personal speed dial num-

bers), SYS (system speed dial numbers) or STN (station names).

Dial the key on the keypad that corresponds to the first letter of the name

you wish to search for.

TIMER FUNCTION

•

Display keyset users may use this feature as a simple stopwatch.

•

When the keyset is idle, press the TIMER button to start timing.

Press the TIMER button again to stop timing.

Read the elapsed time in the display.

•

Use the UP and DOWN arrows to scroll through the names.

Press the DIAL soft key to dial the number.

NOTE: A DIR key can have an extender to take you directly to one of the

above lists.

Lift the handset and replace it. The display will return to date and time.

VIEWING MESSAGE INDICATIONS

CALL PROGRESS DISPLAYS

You can view all of your message indications before you return them:

During everyday call handling, your keyset display will provide information

that is helpful and in some cases invaluable. Displays like [CALL FROM 203],

[TRANSFER TO 202], [701: RINGING], [TRANSFER FM 203], [708 busy],

[Camp on to 204], [Recall from 204], [Call for 501], [message frm 204] and

[FWD ALL to 204] keep you informed of what is happening and where you

are. In some conditions you are prompted to take an action and in other

cases you receive directory information.

•

With the handset on-hook, press the MSG key with the red flashing light.

The first station that left a message indication will be displayed.

Press the UP and DOWN arrows to scroll through the stations that left

message indications. Use the soft keys to reply, clear or advance to the

next message.

•

Press the SPEAKER key to return your keyset to the idle condition.

ALARM REMINDER MESSAGES

DISPLAY NUMBER DIALED

When you use the alarm/appointment reminder feature, you create a 16

character reminder message. When the alarm rings, your message will ap-

pear instead of [ALARM REMINDER]. To program reminder messages:

Display keysets begin showing digits as they are dialed. They will stay in the

display until the call duration timer comes on automatically or the TIMER

button is pressed. If the call duration timer is not used, the number dialed will

be displayed until the call is released, transferred or put on hold.

•

Press TRANSFER and then dial 116.

Dial the alarm number 1 or 2.

Dial the time you want the alarm to go off. Enter the time as HHMM

(hours and minutes) using the 24 hour clock.

CALL DURATION TIMER

The system can be set to automatically time outside calls. A few seconds

after you dial a telephone number, the timer appears in the display. It

appears immediately for incoming calls. The call timer continues for the du-

ration of the call. Call duration times are displayed in minutes and seconds.

If a call lasts longer than 60 minutes, the timer restarts.

•

Dial 0 (NOT SET), 1 (TODAY) or 2 (DAILY) to select the alarm type.

Write your message using the dial pad keys. Each press of a key selects

a character. Pressing the next key moves the cursor to the next position.

For example, if your message is “TAKE MEDICATION,” press 8 once to

get the letter “T.” Press 2 once to get “A.” Press 5 twice to get “K.” Con-

tinue selecting characters from the following table to complete your

message.

You can press the TIMER key to manually begin timing a call. Press it again

to stop timing. If you press it while the automatic timer is on, the call dura-

tion time is restarted.

•

Press the TRANSFER key to store the alarm and reminder message.

Repeat for each alarm if needed.

COUNT

DIAL 0

DIAL 1

DIAL 2

DIAL 3

DIAL 4

DIAL 5

DIAL 6

DIAL 7

DIAL 8

DIAL 9

DIAL ✱

NOTES:

✱

STATION NAMES

)

You can assign an 11 character name to your keyset. This allows other dis-

play keyset users to call you using the directory dial feature.

space

To program a station name:

•

Press TRANSFER and then dial 104.

Enter the 11 character name using the procedure described in Alarm

Reminder Messages.

•

Press TRANSFER to store the name.

[

✱

]

MANAGING KEY ASSIGNMENTS

You can view your key assignments and add extenders to some of your pro-

grammable keys for easy one touch operation of frequently used features.

An extender is a number that makes an otherwise general key very specific.

Adding the digit “4” to a PAGE key defines this key for paging zone four.

Adding “225” to a different pickup key will define this key as pickup for

extension 225 only. The key must already be assigned by the technician.

•

While on-hook, press TRANSFER and then dial 107.

Use the VOLUME keys to scroll through all of your programmable keys

1. When the character you want appears on the same dial pad key as the

previous character, press UP to move the cursor one space to the right.

2. Other symbols are available for DIAL #.

Press the programmable key to which you want to add the extender.

When you reach a key listed below, dial the corresponding extender.

Press TRANSFER to store and exit programming.

•

To cancel an individual alarm and reminder message:

KEY

DESCRIPTION

EXTENDER

•

Press TRANSFER and then dial 112.

Dial alarm number 1 or 2.

Press the HOLD key.

BOSS . . . . . . .Boss/Secretary . . . . . .1–4

DP . . . . . . . . . .Direct Pickup . . . . . . .Extension or station group number

DS . . . . . . . . . .Direct Station . . . . . . . .Any extension number

FWRD . . . . . . .Call Forwarding . . . . .0–5

Press the TRANSFER key.

GPIK . . . . . . . .Group Pick-Up . . . . . .01–08

IG . . . . . . . . . .In/Out of Group . . . . . .Any group you are part of 5XX

MMPG . . . . . .Meet Me Page . . . . . . .0–5, ✱

PAGE . . . . . . .Page . . . . . . . . . . . . . .0–5, ✱

PERSONAL SPEED DIAL NAMES

Each personal speed dial number can have an 11 character name assigned

to it. This name is used to select the speed dial bin when you are dialing by

directory.

PSMG . . . . . . .Programmed Message 01–20

SG . . . . . . . . . .Station Group . . . . . . .5XX

•

Press TRANSFER and then dial 106.

Dial the speed dial bin number 00–49.

Write your message using the procedure described in Alarm Reminder

Messages.

SPD . . . . . . . .Speed Dialing . . . . . . .00–49, 500–799

DIR . . . . . . . . .Directory . . . . . . . . . . .PERS (1), SYS (2) or STN (3)

VT . . . . . . . . . .Voice Mail Transfer . . .Voice Mail Group (5XX)

•

Press the TRANSFER key to store the speed dial name.

Repeat for each speed dial bin if necessary.

NOTE: Confirm that the cursor is placed correctly before you enter the ex-

tender.

VIEWING THE NEXT CALLER ID CALL

WHAT IS CALLER ID?

In the event that you have a call waiting or a camped-on call at your keyset,

you can press the NEXT key to display the Caller ID information associated

with the call in queue at your keyset. Either the CID name or CID number will

show in the display depending on your Name/Number selection.

Caller ID is the name given to the telephone company-provided feature that

delivers the telephone number and sometimes the name of the person call-

ing your phone.

The Samsung DS 616 system supports Caller ID and in fact in the case

where the number only is delivered, the system can be programmed to

insert a name for a specific telephone number received. Up to a maximum

of 200 numbers can be programmed.

To view Caller ID information for calls that have been camped-on to your key-

set, press the NEXT key. If your keyset does not have a NEXT key, press the

CID key and then the NEXT soft key.

Caller ID is provided by telephone companies as a charged service on ana-

log PSTN lines. However, there are some circumstances where you will not

receive the information. The most common reasons for this are:

SAVING THE CALLER ID NUMBER

At any time during an incoming call that provides CID information, you may

press the SAVE key to save the CID number. If your keyset does not have a

SAVE key, press the CID key, the SCROLL key and then the SAVE soft key.

The system must be using LCR to dial the saved number.

•

The caller has requested the Telephone Company to stop their tele-

phone number being sent.

The caller is calling from an area that cannot provide Caller ID, e.g. inter-

national calls.

REDIALING A SAVED CALLER ID

•

Callers are calling from a pay phone.

The Caller ID information is corrupted when received from the telephone

company.

NUMBER

To redial a number that has been saved, press the SAVE key or dial 17.

•

The Telephone Company does not send the Caller ID.

The Telephone Company may send the name MOBILE to the system.

NOTES:

1. Your telephone system must have LCR correctly programmed to redial

the saved number.

2. If the Hot Keypad feature has been turned off, you must first lift the hand-

set or press the SPEAKER key before you begin dialing.

SELECTING YOUR CALLER ID

DISPLAY

You can decide if you want to see the Caller ID name or Caller ID number in

the display. Regardless of which one is selected, you can press the NND

key to view the other pieces of Caller ID information. To select the type of

Caller ID information you wish to view first:

STORING A CALLER ID NUMBER

At any time during an incoming call that provides CID information, you may

save the CID number as a speed dial number in your personal speed dial list.

To store a Caller ID number in a personal speed dial bin:

•

With the handset on-hook, press TRANSFER and then dial 119.

Dial 0 if you do not wish to view CID information, 1 to view the NUMBER

first or 2 to view the NAME first.

•

Press the STORE key. The system displays the speed dial bin in which

the number was stored, OR

•

Press TRANSFER to exit and store your selection.

•

Press the CID key and then press the SCROLL key.

Press the STORE soft key.

The system displays the speed dial bin in which the number was stored.

NOTE: Your telephone system must have LCR correctly programmed to re-

dial the saved number. If LCR is not being used on your system, you will not

be allowed to STORE CID numbers.

Press SCROLL and then press STORE to save this number in a person-

al speed dial bin.

INQUIRE CALLER ID PARK/HOLD INFO

If you are informed that an incoming call is on hold or has been parked for

you, you may view the Caller ID information before you retrieve the call. This

may influence how you choose to handle the call.

NOTES:

1. Each keyset defaults with ten review bins. Please see your system ad-

ministrator to determine the number of bins assigned to your keyset.

2. Your system must have LCR correctly programmed to allow you to DIAL

numbers from the review list or to STORE entries from the review list.

From an idle keyset:

•

Press the INQUIRE key, OR

Press the CID key and then the INQUIRE soft key.

Dial the trunk number.

You may now answer the call by pressing the ANS key, OR

You may use NND to view more information about this call, OR

You can return to the idle condition by pressing IGNORE.

LCR WITH CLEAR

•

When you are making an outside call using LCR and dial an incorrect digit,

you can press the CLEAR soft key to cancel the digit and continue dialing

the telephone number.

If you are on a call:

This feature does not operate if you have ISDN connected to your system.

•

Press the INQUIRE key. Your existing call will go on hold, OR

Press the CID key and then the INQUIRE soft key to place the first call

on hold.

•

Dial the trunk number.

You may now answer the call by pressing the ANS key, OR

You may use NND to view more information about this call, OR

You can return to the idle condition by pressing IGNORE.

NOTES:

1. If you are on an intercom call or you have Automatic Hold turned off, you

must finish the existing call or place it on hold before inquiring.

2. If you inquire about an outgoing call, you will receive a [call no longer

available] display.

REVIEWING PAST CALLER ID CALLS

This feature allows you to review CID information for calls sent to your key-

set. This list can contain 10–50 calls in a last-in, first-out basis. The list in-

cludes calls that you answered and calls that rang your keyset but that you

did not answer. When reviewing this list, you can press one button to dial the

person back. The system must be using LCR to dial the stored number. To

access the CID information stored in your REVIEW list:

•

Press the REVIEW key, OR

Press the CID key and then press the REVIEW soft key.

If you have entries in your review list, the most recent call will be shown

first.

You can now CLEAR this entry, OR

Use NND to view more information about this call, OR

Press DIAL to call this person back, OR

SVM 400 FLOW CHART

SVM 400

This section describes how to setup your mailbox, and how to use the vari-

ous mailbox owner features. Please review this section carefully before you

use your mailbox.

1 and 3 - While Listening to Messages

2 - While Recording Messages

Review Recording

Play Messages

Save Messages

Reply to Sender

Forward a Copy

Pause, Resume

11 Previous Message

Discard Messages

Call Sender

Stop Recording, Append

Discard, Rerecord

Rewind 5 Secs

Forward 5 Secs

Cancel

Your voice mail box has the capability of storing private messages offers a

number of options for sending or redirecting messages and provides sever-

al ways to notify you of new messages or calls.

SEND, Then Copy

Rewind 5 Secs

99 Change Speed

✱

77 Change Volume

Play Options

Skip Messages

00 Msg Information

## Scan Messages

Pause, Resume

Forward 5 Secs

This section can be used by mailbox owners from within the office or from

telephones outside the office. The basic operation is the same, but the

access method will be different. See the SVM 400 Flow Chart for more

details.

99 Change Speed

✱

Cancel

Play Options

SEND, NO Copies

MAILBOX MAIN MENU

New Messages

Note that some features and prompts detailed here may not be available to

all mailbox owners. See your system administrator if you have questions

about feature availability.

Record and Send Message

Saved Messages

Personal Greetings

Mailbox Administration

Personal Services

6 - Mailbox Admin

Message Alert

1 Enable / Disable

4 Change Phone Number

Pager Notification

1 Enable / Disable

4 Change Phone Number

Deleted Messages

# - Personal Admin

5 - Personal

Greetings

Change Password

Record Name

Undelivered Messages

Edit Mailbox

Greeting

Enter Directory Name

ACCESSING YOUR MAILBOX

GETTING STARTED

Using your new mailbox is as simple as following a few simple spoken

instructions. First time users should read this section as a tutorial. The first

things to should do are:

Outside Callers

•

Dial the phone number that will be answered by the SVM 400. The main

greeting will answer.

At the main greeting dial [#] plus your mailbox number (mailbox num-

bers will usually match your extension number).

Enter your personal mailbox password when prompted (the default

password is 0000).

•

Access your mailbox - You already know how to do this.

Record a personal greeting.

Change your access code.

Record your name.

After you have completed the steps above your mailbox is set up and ready

to use.

Inside Callers

•

Dial the SVM 400 Access Number or press the key assigned to ring

SVM 400 [VMMSG].

Enter your personal mailbox password when prompted (the default

password is 0000).

LISTENING TO YOUR MESSAGES

•

If there are new messages in your mailbox your [VMMSG] key will be lit. Call

the SVM 400 by pressing this key, and when prompted enter your password.

Access your Mailbox From a Station Other Than Your Own

(or Checking a Mailbox Associated With a Different

Station)

Select [1] to listen to new messages or [3] to listen to saved messages.

To play / replay the message you just heard.

11 To play the previous message.

•

Press the [VMMSG] key or dial the SVM 400 group number. You will be

prompted to enter a password.

To save the message you just heard and listen to the next message.

To delete the message you just heard and listen to the next message.

•

Press [✱]. This will take you to the main auto attendant menu.

Press [#] plus the mailbox number of your choice. You will be prompt-

ed to enter your passcode.

To reply to the message. This will allow you to leave a message in mail-

box of the sender (if the sender has a mailbox on this system).

To return the call directly to the telephone number that left the message

(Caller ID service is needed to use this feature on an outside call).

At this point the inside and outside callers follow the same instructions. You

will hear a message stating the number of messages left in your mailbox.

You will then hear the Mailbox Owner Main Menu with the following options:

To forward the message and saves a copy - See message forward-

ing.

✱

Listen to New Messages - See Listening to your Message.

Record and Send Message - See Sending Messages.

Review Saved Messages - See Listening to your Message.

Personal Greetings - See Personal Greetings.

Mailbox Administration - See Mailbox Administration.

Personal Services - See Personal Services.

To rewind the message 5 seconds.

77 To change playback volume of the recording.

To pause or resume during message playback.

To fast forward the message 5 seconds.

99 To change playback speed of the recording.

To play help options.

00 To hear the time and date, and sender's information of the message

you just heard. Sender information is not available on outside calls.

Return to Main Menu.

To move to the next message. Does not save or discard current mes-

sage.

## To scan. Plays first 7 seconds of message then skips to next message.

Remember that the options you can offer callers are as follows:

To stop scanning press [1].

a) Dial another extension at any time.

b) Dial [0] to reach the operator.

✱

To cancel and return to previous menu.

c) Press [1] to skip the greeting and record.

d) Press [✱] to return to the main auto attendant.

MESSAGE FORWARDING OPTIONS

If option [6] is selected from the message play menu, you will be given the

option to forward this message to another subscriber.

MAILBOX ADMINISTRATION

The Mailbox Administration menu is used to turn on and off your pager noti-

fication, message alert options and other sent message control features.

The subscriber can be selected by dialing the mailbox number (nnn), using

the directory service (#) or you may also add comments and leave it as a

memo to yourself (##).

Message Alert

The SEND and Copy Service (option [6]) allows a user to send copies of a

message to multiple recipients easily. A different introduction message may

be left for each recipient.

When this function is activated, the SVM 400 will call any outside or inside

telephone number after each message is left in your voice mailbox. To hear

your message at the remote location, pick up the telephone and enter your

access code.

SENDING MESSAGES

Press [2] from the Main Menu.

•

From the mailbox main menu press [6] for mailbox administration.

Press [1] for message alert.

2 options are available to you.

Record your message at the tone. After recording the message, you will

hear the send menu with the following functions:

Press [1] to toggle message alert on and off.

Press [2] to set the destination phone number.

Select the recipient.

Record the message.

Pager Notification

When this function is activated, the SVM 400 will call your beeper service

and notify you after each message is left in your voice mailbox.

Follow instructions to review, continue, re record or accept it or contin-

ue sending it to other subscribers using the send then copy option.

•

From the mailbox main menu press [6] for mailbox administration.

Press [2] for pager notification.

Two options are available to you.

Press [1] to toggle pager notification on and off.

Press [2] to set the destination phone number.

*Your pager number must be programmed by the system administrator.

PERSONAL GREETINGS

To set personal mailbox greeting press [5] from the Main Menu.

Your personal greeting will be played every time someone reaches your

mailbox. A typical text for a personal greeting message is:

Undelete

"Hi, this is ........ sorry I can't take your call right now. Please leave your name

and number and I will get back to you as soon as I can."

When this function is activated, the SVM 400 will allow you to undelete any

messages that you have recently deleted (up to 3 am the following morn-

ing).

Follow the instructions to record your greeting message. When you are

done after recording your message, you will be able to listen to the message

you recorded, save the message you recorded, and return to the previous

menu, record the message again, or exit without saving the message.

•

From the mailbox main menu press [6] for mailbox administration.

Press [3] for deleted messages.

Deleted voice mail messages are temporarily stored in memory until 3

am the following day. Select this option to recover ("undelete") previ-

ously deleted messages during this period of time.

PERSONAL SERVICES

The Personal Administration menu is used to set your password and record

your name.

Undelivered Retrieval

When this function is activated, the SVM 400 will allow you to recall any mes-

sages you have sent that have not yet been picked up by the recipient.

Setting your Password

•

From the main mailbox menu press [#].

Press [1]. The current password will be played and you will have the

chance to change it.

•

From the mailbox main menu press [6] for mailbox administration.

Press [4] for undelivered messages.

This useful feature will allow you to cancel any messages that have not

yet been picked up by the recipient.

Recording your Name

Use this option to record your name. Your recorded name is played in sev-

eral different situations. It is important to record your name for proper oper-

ation of the SVM 400 system.

Broadcast to All Mailboxes

If you have been designated as a System Administrator, you may send a

message to all mailboxes in the system.

•

From the main mailbox menu press [#].

Press [2]. The current name will be played and you will have the chance

to change it.

•

From the mailbox main menu press [6] for mailbox administration.

Press [9] for broadcast messages. This option will only be available if

your mailbox has been assigned system administration privileges.

Entering your Directory Name

Use this option to enter your Directory Name. Your Directory Name is used

by callers to find you if you do not know your extension number.

ACCESS MANAGER (Follow Me)

This function must be allowed by the System Administrator. This area of user

programming allows the subscriber to set an alternate phone number where

they would like their calls transferred. It is commonly called ‘Follow Me’.

•

From the main mailbox menu press [#].

Press [3]. The current directory name will be played as a string of digits

that are equal to your name spelled out on your telephone keypad.

Follow the instructions to enter a new name. You will be prompted to

enter your last name and then your first name. This must be done in

order for the directory feature to work correctly.

•

From the mailbox main menu press [4] for Access Manager.

Press [1] and enter a different phone number or press the [#] key to set

your own extension.

•

Follow the prompts to set how long you want this new instruction to be

in effect.

Shortcuts

Calling

KEYSET USER FEATURES

The following options are available if you have a keyset. They require setup

by the system administrator.

Calling a station that is busy or does not answer you can press [#] to imme-

diately send the call to the called parties mailbox.

Message Waiting Lights

Being Called

When a new message is left in your mailbox, the voice mail message light

on your keyset will flash. Press this flashing key and follow the prompts to

retrieve messages.

If your phone rings and you want to send the caller directly to your mailbox,

simply press [#].

Direct Messaging

Answer Machine Emulation

[#] + DSS To make it easy to leave messages for others in your office with-

out having to dial their extension number first, keyset users may simply dial

[#] plus a mailbox (extension) number and leave a message directly. If you

dial a busy extension press [#] to connect directly with the mailbox.

If you have an Answer Machine Emulation key programmed on your keyset,

you can use it to monitor calls going to your voice mail, and optionally

answer them. The operation of this feature is similar to screening a call on a

home answering machine.

Self Memo

Your keyset must be set to forward on no answer to voice mail. After ringing

your station the caller will be connected to voice mail and hear your per-

sonal greeting before leaving a message. During this time you will be mon-

itoring the connection between the caller and your voice mailbox. At this

time you will only be monitoring the call, you can not talk to the outher party

until you answer. You may pick up the call at any time or ignore it.

[#] + [#] Pressing [##] will leave a message in your own mailbox.

INTERACTIVE DISPLAYS

Display keyset users have the added advantage of using the soft keys and

displays to play, save, delete, reply, call, fwd, rewind, pause, fast forward,

change the volume, get message information, or help.

To activate this feature press the AME key. It will light and the feature is set.

Press again to turn off. If this key is pressed while a station is ringing (dur-

ing forward no answer), the feature will be turned on for the current call only.

Viewing Mailbox Contents

If you have new messages, in addition to the message waiting light you will

be able to use the keyset displays and soft keys to communicate with the

SVM 400.

While the caller is leaving a message or ringing you may:

•

Press [#] to immediately put the caller in your voice mailbox and mon-

itor it.

Press [✱] to immediately disconnect your station. The caller continues

to leave a message normally.

•

Pick up the handset and monitor privately.

Press SPEAKER key to answer the call (using the handset or speaker).

AME Password

If your keyset has AME PASSWORD (MMC 110) set to YES, you must enter

your station password to listen to messages being left. This will prevent

unauthorized people from listening to messages being left for you.

If the password option is turned on, while a message is being left, press the

flashing AME light and enter your station password (not your SVM 400 pass-

word). You will then hear the message being left.

PERSONAL SPEED DIAL NUMBERS

CODE

NAME

TELEPHONE NUMBER

CODE

NAME

TELEPHONE NUMBER

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